Overview

Avaya builds user-centric experiences. Our foundation is a collective approach to creating engaging, functional and reliable experiences through innovation, design and technology. We focus on understanding our users’ workflows, needs and goals to create products that are easy to use, exceeding user expectations across all platforms. The Avaya Design Strategy is based on six foundational building blocks: Simple, Engaging, Effective, Usable, Aligned and Inclusive.

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Simple

Natural, familiar, and discoverable. Dynamically and contextually aligned to user needs.

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Engaging

Creating emotional connections through thoughtful design of customer interaction across products.

Effective

Trusted and reliable to facilitate teamwork, effective customer interactions and meaningful outcomes.

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Usable

Driven by user needs, consistent design standards, and usability testing - not by opinions.

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Aligned

Targeted to product strategy, user profiles and platform conventions.

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Inclusive

Empathetic by design - accessible, demographic, cultural, situational.

Principles

Neo is supplemented by a set of core user-centered principles to compose, implement, and evaluate user experiences. These principles are based on user needs and industry best practices. We use these principles to bring the foundational building blocks to life, leading to designs across Avaya products that are consistent, effective, meaningful and engaging.